1、  I have forgotten the administrator username and/or password ?

2、There is no picture displayed in IE browser (For IE only)

3、Fail to visit IP camera via IE after upgrading (For IE Only)

4、The video is not smooth ?

5、Fail to visit IP camera via IE browser ?

6、The color of image is abnormal (Green or other color) ?

7、There is no voice while monitoring ?

8、Image processing doesn’t work properly ?

9、Fail to use DDNS ?


Frequently Asked Questions and Solutions in the following:

10. How to View Camera on Windows PC? Download PDF    Download Guides Here

11. How to View Camera on Mac PC? Download PDF  Download Guides Here

12. How to check the GUID and QR code UID? Download PDF Download Guides Here

14. How to Connect Wireless WiFi for camera on Sumpple App? Download PDF Download Guides Here

15. How to Set the Wireless Wifi on PC?  Download PDF  Download Guides Here

16. How to Use SearchIPCam Tool on PC? Download PDF Download Guides Here

17. How to Record video on Windows PC and save on Hard drive(works on 32bit IE browser)Download PDF Download Guides Here

18. Why you can not save video on hard drive and show "Save FailedDownload PDF Download Guides Here

19. How to Set motion detection on PC(it is also the similar setting on App)Download PDF Download Guides here

20. How to Set DDNS and UPNP on PC? Download PDF Download Guides Here

21. How to View video on Blue Iris? Download PDF Download Guides Here

22. How to Exchange the SD Card? Download PDF Guides Here

24. How to set Email Alarm On PC?(it is also the similar setting on App) Download PDF Download Guides Here

25. Where is the RTSP Links for Sumpple Camera? Download PDF Download Guides Here

26. Why does the S610 image or video  is Red or Purple colorDownload PDF Download Guides Here

27. How to use S610 Camera "Two-Way-Audio" feature on Cell Phone? Download PDF Download Guides Here

28. How to create a new digital QR code? Download PDF  Download Guides Here

29. Why the camera does not display image when it is connected to network and online(showing IP address)? Download PDF Download Guides Here

31. How to Do SD Card Recording on Android Phone and Tablet? Download PDF Download Guides Here

32. How to Do SD Card Recording on iPhone and iPad? Download PDF Download Guides Here

34. How to Do SD Card Recording on Windows PC(for IE 32bit) ? Download PDF Download Guides Here

35. How to Do SD Card Recording on Mac PC? Download PDF Download Guides Here

36. How to set Email alarm on Android Phone and Tablet? Download PDF Download Guides Here

37. How to set Email alarm on iPhone and iPad? Download PDF Download Guides Here